Last updated: September 12, 2026
Thank you for shopping at Ibex Attier. We want you to love your leather jacket. If something isn't right, here's how our return and refund process works.
You have 30 days from the date of delivery to request a return. To be eligible, your item must be unworn, undamaged, and in its original packaging with all tags attached.
Contact us at support@ibexattire.com with your order number and reason for return. We'll provide instructions and, where applicable, a return shipping label.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.
Need a different size or color? Contact us and we'll help arrange an exchange, subject to availability.
Items marked as final sale, or items that show signs of wear beyond trying them on, are not eligible for return or refund.
If your jacket arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund at no cost to you.
Questions about your return? Reach us at support@ibexattire.com.
